Privacy Policy

1. Introduction
Alberti, Lupton & Co., Ltd may be known as (“We” or “Us”) throughout this document and we are committed to protecting and respecting your privacy.
This privacy policy covers the use of our site at https://www.albertilupton.com (“our website” or “our site”). Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. This policy outlines our handling practices and how we collect and use the personal data you provide during your online interactions with us. As used in this Privacy Policy, personal data means any information that can be used to individually identify a person and may include, but is not limited to: name, email address, postal or other physical address, credit or debit card number, title, and other personally identifiable information.

2. Who we are?
Alberti, Lupton & Co., Ltd will be the controller of personal data that you have provided, collected and/or processed pursuant to this Privacy Policy. If you have any questions about our policy please contact us at

Alberti Lupton & Co., Ltd
541 Moston Lane
Manchester
M40 9GE
Phone: 0161 681 1272
E-mail: info@albertilupton.co.uk

3. What information do we collect?

Some of the information we collect will be done so automatically using cookies. Please see our Cookie Policy for further information.
Other information will be collected purely for the purposes of dealing with your enquiry or fulfilling our contract or service with you. This information, when collected through our website usually involves contact details such as name, email address, telephone numbers, and we will then ask for your physical address. This information constitutes personally identifiable information and as such will be treated in accordance with EU General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR) rules.

We do not collect sensitive data via our website.

4. How do we use personal information?

We will use the information you provide only for the purposes of our business. This could mean providing you with an estimated cost or providing you with our goods and services. It also provides us with the ability to contact you with information about your order and billing information.
We may also need your details to provide customer feedback and support.
We will also use this information to comply with any legal obligations; For example, prevention of fraud or legal or accountancy requirements.

5. What legal basis do we have for processing your personal data?

Under GDPR we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following basis applies:

You have given consent to the processing of your personal data for one or more specific purposes, such as placing an order asking for a quote;

Processing is necessary for the performance of a contract to which you are a party or to take steps at the request of you prior to entering into a contract with us;

Processing is necessary for compliance with a legal obligation to which we are subject;

Processing is necessary for the purposes of the legitimate interests pursued by us, except where such interests are overridden by your fundamental rights and freedoms.

6. When do we share personal data?

We may at times need to share your personal data with third parties to whom we contract to provide a product or a service. If this is necessary, we will take all reasonable steps to ensure that your data is handled securely and in accordance with your rights. Data will only be revealed on a need to know basis and we only deal with third parties that we know to have safeguards in place to ensure our obligations towards your data security are met.

We currently deal with the following types of businesses to whom we may need to provide some of your information:

Professional advisors such as lawyers, bankers, accountants, auditors and insurers;
Any third parties to whom we may sell, merge or transfer our business to;
Suppliers and delivery agents who supply some of our products;

Sharing applicant and customer details with cemeteries or churchyards to ensure delivery of contracted goods and services.

7. Where do we store and process personal data?
We only keep your data for as long as we need to use it as described above in section 5, and for as long as we have your permission to keep it.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.
How do we secure personal data?
We try to limit the amount of data we collect from you specifically through our website. Data security is of great importance to us, and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through our site. Staff are only allowed to access data on a need to know basis.

8. How long do we keep your personal data for?

We will only retain your data for as long as is necessary to carry out our services and to comply with any legal obligations, such as HMRC or auditing purposes. We have a yearly review of all data and any data that is no longer needed will be securely shredded or securely deleted.

9. Your rights in relation to personal data

Under the GDPR, you have:
•   the right to request access to, deletion of or correction of, your any aspect of the personal data we hold;
•   the right to complain to a supervisory authority;
•   be informed of what data processing is taking place;
•   the right to restrict processing;
•   the right to data portability;
•   object to processing of your personal data;

Your rights can be exercised accordingly by getting in touch with us, by phone, email or post using the contact details in part 2. Please bear in mind that we may require further information to help us confirm your identity and your right to make any request.

10. Use of cookies and other technologies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy https://www.albertilupton.com/cookie-policy/

11. Linking to other websites / third party content

Our websites and services may provide links to other third-party websites and services which are outside our control and not covered by this policy. We encourage you to review the privacy policies posted on these (and all) sites you visit or services you use.

12. Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

G. D.

12/08/2024

The Lupton family recently added enscriptions to an existing headstone they had previously installed. The work was carried out sensitively and exactly as requested with guidance and advice along the way. We were very happy with the efficient service received. Many thanks to the whole team.

James Tattersall

23/06/2024

George

21/06/2024

Professional service from start to finish. Highly recommended

Don Jordan

17/04/2024

Good service , delivered good quality and no hassle. Recently had to add another person to headstone. Produced a drawing the next day for approval.

Ruth Angus

29/03/2024

We are recommending this company for the beautiful well presented workmanship of the memoriel the company has produced for our daughter at Failsworth Cemetry, it is a credit to them Thank you

VG Waugh

15/03/2024

Really happy from start to finish... lovely family kept me updated at every opportunity and was really good with me even though I'm hard work and the headstone is absolutely beautiful

Jenny Minnock

12/03/2024

Cannot thank father and son enough for the time they spent on my aunties headstone. We wanted something unique and special. They helped us to bring the idea to life. We were very particular in what we wanted and so they showed real patience all the way through. The end result really was lovely. Thank you

Margaret King

08/03/2024

My family and I had the best care possible at Alberti Lupton & Co, at what was a very emotional and stressful time. Gerard was so kind and understanding and carried out our wishes better than we could ever have expected. The workmanship was first class. Being a caring family run business meant a lot to us., so much nicer than bigger companies who just pushed for business. We were treated with friendliness and the utmost respect at all times, both by Gerard and his wife, Deborah. I can't recommend this company highly enough.

Stephen Tomlinson

22/02/2024

The passing of someone that You have to sort the memorial headstone for, is a sad time. The passing of my father meant that Alberti Lupton were needed again as we laid him to rest with his parents. From the first contact with them Gerard and Deborah were amazing. Without any prompting Gerard was able to recall that he had done the previous inscription himself on the headstone. It is a lengthy process but they were able to offer guidance right through the process. The stone was erected on a concrete plinth as the land had previously slipped. Again they liaised with the cemetery and arrange this all. They touched up the existing inscriptions and the Crucifix . The quality and service turned a sad memorial into a thing of beauty. It truly is stunning. The price was extremely pleasing too. Thankyou so much

Stuart Egan

20/02/2024

Over 20 years ago Lupton's created a grave desk/pot for our mother. When our das died a few months ago we asked them to create a matching one, which they did with fantastic lettering and a musical instrument/notes as our Dad was a musician and re painted the lettering on the original grave stone. The whole family was really impressed and would highly recommend this company.

Barbara Murray

14/09/2023

Deborah and Gerard of Alberti Lupton, have helped my family through a difficult time. The loss of our mother, identifying a family grave, helping to design a detailed Headstone, and the nuances of family history. This was handled professionally, compassionately and with patience and sensitivity . The headstone is exactly what we asked for . The cost was reasonable and what we expected . We would highly recommend Alberti Lupton in Moston for a high quality memorial and kind and compassionate service. Dr B.J.Murray and Mrs J. Wilson

Alan Hunt

21/07/2023

I contacted Gerard at Luptons memorial service due to the fact I needed an experienced stonemason .One of our family members gravestone was in very poor condition,it was made of white marble but because of nearly fifty years of being in the elements had turned black and some of the lead letters were now missing .Gerard and his experienced team renovated the headstone to a very high standard .The headstone now almost looks like new ! I would not hesitate in strongly recommending the high quality work at Luptons .Their service from start to finish was faultless and to a very high standard .

Aaron Smith

15/06/2023

Best service you can ask for, rearlly nice people great family business they do everything perfect just as you ask could not be more happier with the service my family have used Alberti Lupton for over 30 years they are most definitely the best in Manchester thanks again for the great service would highly recommend 👍🏻

Karen

Thank you so much Gerard ,Deborah & staff at Alberti Luptons .They are all lovely people ,helped us every step of the way in 2014 & again recently to add to and make all the changes we wanted The stonework and attention to detail is everything you want it to be .We could not be happier with the finished memorial & thank Gerard & Deborah for their patience & advice at a time when it is easy to make decisions you regret without knowledgeable, professional expert help .We would definitely recommend Alberti Lupton .

Ronald Harris

14/06/2023

Phil Lawson

25/12/2022

Gerard and Deborah provided us with the personal warm caring and professional support we needed at a time of great sorrow, when our son went to sit with the angels . From the very first visit and discussion with Gerard we warmly felt the knowledge, experience, guidance and personal care we were looking for. Along with Deborah and their team they looked after us throughout the difficult process and the installation work and final finished monument was actually better than we originally imagined and anticipated. A very grateful thank you from us and we cannot recommend Alberti Lupton highly enough. Love and best wishes Phil and Karen Lawson

Marian Lynch

21/11/2022

Superb workmanship, all dealt with in a very caring and professional manner. Definitely above and beyond. Thank you

Anna Welsh

18/10/2022

Absolutely fantastic service. Result is so much more than I imagined and so efficient and friendly undertaken with care and efficiency. No requirement was too much for them. Thank you so much

Gaynor Landergan

30/03/2022

When choosing a monument for a loved one it is very emotional, however James at Alberti Lupton was so kind and caring and was an absolute pleasure to deal with it made it easier for us. From the moment we entered the premises to our headstone being fitted the communication and professionalism was fist class. I would definitely recommend you give this company a call should you need a monument for your loved one.

Gail Draper

09/01/2022

Wonderful and attentive service from both Gerard and Deborah Lupton. The workmanship and craftsmanship of our memorial was stunning. It took the family a long time to arrange our memorial. I was moved to tears when I saw it we couldn’t be happier with the result. Thank you for a caring professional and holistic service throughout.

Rob Rotheram

02/12/2021

Fantastic service really helpful and supportive

Green Sprout

22/04/2021

We were completely blown away with the memorial! The design, materials, workmanship, finish…..in fact everything was perfect. Our family was delighted! Thank you so much for turning such a sad & distressing time into something so beautiful for us. It was a pleasure doing business with you & you guided us every step of the way. Many thanks Deborah, Gerard and the whole team for going the extra mile to fulfil our requests. We are deeply grateful. A first class service offering first class workmanship. Recommended 100%.

Gary Blanchford

15/02/2021

This afternoon I have had the most amazing service from this company far beyond what I could have expected. I don't live in the UK but a relative's grave was in a |Manchester Cemetery and the headstone I knew was by this company. I wanted to establish the cemetary. I had an immediate reply and a current photo of the grave within half an hour and all done in such a helpful manner. Thank you so much for your help, as I have already told, you have made my day.

Tony

20/10/2020

The quality, cost and service of my family's memorial headstone was exceptional. The company are extremely professional, knowledgeable and empathetic in everything they do. Nothing was too much trouble for them and I would have no hesitation in recommending this family business.

Eya Ryam

20/11/2019

Highly recommended. These people could not have been more understanding and helpful. Their services provided two much loved people with a long awaited beautiful memorial stone. Having no-one still living in the area to arrange the details, Gerard and Deborah made all the arrangement for us and laid the stone for us at the cemetery. The relief for the family was enormous as was our appreciation of all the background details that were taken care of as well as the beautiful memorial stone produced. They treat you like you are one of their own yet remain highly professional.

Josie Gerrard

02/09/2019

Ann Wall

07/08/2019

I got my mums head stone form them they're so careing and expland everything to us it felt like a whaigh had been lifted off our shoulders we explained what we wanted and it was finished just how we wanted it to be absolutely beautiful I would highly recommend them

Denise Pendlebury

23/07/2019

Would highly recommend,Gerrard made sure we got exactly what we had in mind and we were very pleased with the result.Thanks again,Gerrard and crew

Eli-Davey Shryane

16/06/2019

First class service, went above and beyond our expectations. Would highly recommend.

Manny Oye

31/01/2019

What a wonderful family run business! Went above and beyond to produce an excellent work at my mum's burial site. Thank you so much!

Wendy Millward

23/12/2018

Nice family firm did my father proud with a beautiful headstone thank you Mr lupton

carl heer

22/10/2018

We placed an order for a headstone several weeks ago with Alberti Lupton, and Gerard's help and advise was excellent, he and the rest of the staff organized everything which took a lot of the stress out of what can be an upsetting time for any bereaved family, as we live in Coventry and our family member was buried at Agecroft cemetery Salford they made sure we had all the information regards choice of lettering, colours and motifs by phone and email and only went ahead once we were fully satisfied and confirmed the final design and layout. The headstone was layed last week and we travelled up to see it in place yesterday, although an emotional moment for us, we were delighted with the finished result and couldn't have wished for more for our loved ones resting place. Once again our thanks to Gerard and all the staff at Alberti Lupton.

Justine Kerford

22/09/2018

I would strongly recommend this family run business. Sensitive and professional in their approach, they guided me through the minefield of designing a fitting and lovely epitaph, helping us make the right decisions at a very difficult time.

Sarah Martin

11/09/2018

Fantastic service, trustworthy family business Would like to thank the Lupton family for there professional and friendly service.

Lynn Howarth

31/08/2018

I can’t thank Deborah, Gerard and the team enough for all their help, care and kindness throughout the most heartbreaking time for us after we lost our baby grandson. This is a family run business and is the best. When you can’t think straight, they think for you. Every thought and effort goes into making sure you achieve exactly what you are looking for when designing the memorial stone that is right for you. They have now designed and made two very different ones for us which were absolutely perfect. If you don’t want to be disappointed then I would highly recommend Alberti Lupton every time. Thank you once again to you all.

Joanna Bowcock

30/08/2018

Gerard & Deborah were very helpful, professional and friendly. They offer a good service and the addition on the Headstone was exactly what we wanted. The base was also cleaned when it was put back into place in the Cemetery and the grave potts were replaced. This added a nice touch which we were not expecting. Thank you. We would definitely recommend this firm.

Laura Bolton

24/07/2018

During such sad times the customer care received from Alberti Lupton was amazing. They were very personable and wanted to make every little detail just right for our special loved one .Thank you so much!

Catherine McGowan

25/04/2018

Thank you Alberti Lupton for the expert craftsmanship and first class service providing my late father’s headstone.

Robbie Peterson

22/04/2018

Can't thank Gerard and his team enough from first phone call to installing my dad's memorial great craftsmanship and very helpful thank you once again from myself my mum and family

Vanoss Gaming

Carmen McGrath

21/04/2018

Absolutely fantastic service, very friendly and professional service. I had a very unusual stone request and they were able to help with all my needs, We have also gone back twice for vases and kerb sets since the fitting of the headstone, ***** 5 star

Phil Howell

20/04/2018

First class service from first class people. Excellent workmanship and faultless communication to advise progress between placing the order and fitting of the stone. I’d recommend this company and the staff unreservedly.

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